FAQs

How long will my order take to ship?

Your order will be processed and shipped from our warehouse within two business days of being received

For orders within Australia, your order will be shipped via Australia Post with an estimated delivery time of 3-5 working days.

Please note deliveries to WA, TAS, regional areas and other territories may take longer than stated. Exact delivery times are dependent on our postal provider.

International delivery times may vary depending on country. For any queries, please feel free to contact us at ats@australiantherapeutic.com

What is the return policy on condoms?

If your purchased product is damaged or defective, Four Seasons Condoms will, at their discretion, replace or refund your product.

If there is an issue with the product or if you have an allergic reaction to any of our products, we would like to discuss this further with you. Please contact our Customer Service Team at ats@australiantherapeutic.com

Unfortunately we do not refund or a replace an item if you simply change your mind.

Do the products come in discreet packaging?

All goods are packaged in inconspicuous and subtle packaging, they are not even post marked by us.

Why use Four Season Condoms?

Four Seasons is renowned as a world leader in innovative condom technology and manufactured to the highest international standards. Every Four Seasons Condom is made from the very best latex using the latest German technology.

What quality standards do Four Season Condoms meet?

All our condoms are manufactured in accordance with all Australian standards and meet the highest of International standards (ISO 4074).
Every Four Seasons Condom is individually put through electronic testing for your safety and protection.

Are your condoms and lubricants vegan?

Our products are vegan-friendly and do not contain animal derivatives, including casein. In addition, our products are not animal tested.

Can I use flavoured condoms for both oral and vaginal sex?

All our flavoured condoms are both oral and vagina friendly. The lubricant added to our condoms is safe if ingested, however we recommend using a new condom if switching between vaginal and oral sex.

Is it safe to use condoms underwater or in a shower?

Any type of water can wash away your applied or natural lubricants. This can cause additional friction, which can weaken the condom and could cause your condom to break.

What do the numbers stamped on the back of the condom foil mean?

On the back of each individually packed condom is the batch number and expiry date. The expiration date is an indication on how long the condom will perform to our highest standards. The batch number is for our quality control.

Why should I use lubes?

Our condoms are pre-lubricated, however the use of extra lubricant can add extra protection and pleasure for you and your partner. The use of water and silicone based lubricants can lower the risk of your condoms tearing. It can be used on the outside of the condoms and on the inside and around the vagina or anus for enhanced pleasure. Try our warming and tingling Fusion Lubricants for an amazing his & hers experience.

Are lubes safe to use with condoms?

Four Seasons recommend using a water or silicone based lubricants. They can reduce friction which helps keep the latex in your condoms intact. This means that your condoms are less prone to tearing during intercourse. Oil based lubricants should not be used when you are using a condom as it can damage the integrity of the condom

How do I know what condom size is best for me?

Our condoms sizes are measured by circumference, not length. All our condoms have their size listed on the website. Don’t know your size? Check out our Ruler.

Do condoms have an expiry by date?

All our condoms have an expiry date. Each condom is labelled with their expiry date on the packs well as their individual foil package to ensure maximum protection for you.