FAQ

How long will my order take to ship?

Your order will be processed and shipped from our warehouse within two business days of being received

For orders within Australia, your order will be shipped via Australia Post with an estimated delivery time of 3-5 working days.

Please note deliveries to WA, TAS, regional areas and other territories may take longer than stated. Exact delivery times are dependent on our postal provider.

International delivery times may vary depending on country. For any queries, please feel free to contact us at ats@australiantherapeutic.com

What is the return policy on condoms?

If your purchased product is damaged or defective, Four Seasons Condoms will, at their discretion, replace or refund your product.

If there is an issue with the product or if you have an allergic reaction to any of our products, we would like to discuss this further with you.

Please contact our Customer Service Team at ats@australiantherapeutic.com Unfortunately we do not refund or a replace an item if you simply change your mind.

Do the products come in discreet packaging?

All goods are packaged in inconspicuous and subtle packaging, they are not even post marked by us.

What quality standards do Four Season Condoms meet?

All our condoms are manufactured in accordance with all Australian standards and meet the highest of International standards (ISO 4074). Every Four Seasons Condom is individually put through electronic testing for your safety and protection.

Are your condoms and lubricants vegan?

Our products are vegan-friendly and do not contain animal derivatives, including casein. In addition, our products are not animal tested.

Do condoms have an expiry by date?

All our condoms have an expiry date. On the back of each individually packed condom is the batch number and expiry date. The expiration date is an indication on how long the condom will perform to our highest standards. The batch number is for our quality control.

How do I know what condom size is best for me?

Our condoms sizes are measured by circumference, not length. All our condoms have their size listed on the website. Don't know your size? Check out our Ruler and Find your fit page.
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